The following disclosure describes the network practices, performance characteristics and commercial terms for Tri-County Telephone Association, Inc. and TC Wireless, Inc. (Tri-County Telephone) pursuant to the Federal Communications Commission’s Open Internet Transparency requirements in 47C.F.R §8.3.
Tri-County Telephone adopts this policy to promote the Internet as an open platform enabling customer choice, freedom of expression, end-user control, competition, and the freedom to innovate without permission. Further context may be obtained via FCC report 10-201.
No Unreasonable Discrimination: Tri-County Telephone does not unreasonably discriminate in transmitting lawful network traffic over a customer’s broadband Internet access service, subject to reasonable network management. Reasonable network management practices are set out below.
Tri-County Telephone does not:
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- Discriminate among specific uses, or class of uses, of its network
- Impair, degrade or delay VoIP applications or services that compete with its voice services or those of its affiliates
- Impair, degrade, delay or otherwise inhibit access by customers to lawful content, applications, services or non-harmful devices
- Impair free expression by actions such as slowing traffic from particular web sites or blogs
- Demand pay-for-priority or similar arrangements that directly or indirectly favor some traffic over other traffic
- Prioritize its own application, services or devices or those of its affiliates
No Blocking: Tri-County Telephone does not block lawful content, applications, services, or non- harmful devices, subject to reasonable network management. Network management practices are set forth below.
NETWORK MANAGEMENT PRACTICES
General: Tri-County Telephone manages its network to provide high quality service to its customers. Tri-County Telephone cannot guarantee that it can prevent spam, viruses, security attacks, network congestion and other actions which can affect service, but does use various filters, monitoring efforts and other measures to minimize the effects of spam, viruses, security attacks, network congestion and other actions which can affect the service provided to customers.
Congestion: Tri-County Telephone has not experienced substantial problems with congestion. However, it may be possible that there are congestion events that may occur in the future, particularly as it may be related to the service capacity from third parties used by Tri-County Telephone to provide the customer with access to the world. Such service capacity is outside the control of Tri-County Telephone.
Where feasible, Tri-County Telephone will address congestion issues through improvements to its network or the capacity purchased from other providers needed to connect to the outside world. Such processes take time to implement and may not be feasible in all situations. Therefore, Tri-County Telephone reserves the right to monitor and identify which customer accounts are using the greatest amount of bandwidth during periods of heavy congestion and to work to provide solutions to address those issues. If a preferred solution cannot be worked out with the customer or customers, Tri-County Telephone reserves the right to manage the Internet traffic of high volume customers during periods of significant congestion. This means that the affected customers will still be able to access the Internet and engage in activities that they desire, but during certain periods of time they may experience conditions such as longer times to download or upload files, slower access and slower movements during online game playing. It is expected that any periods of traffic management due to congestion will be brief and infrequent.
Use of Network: In no case will Tri-County Telephone discriminate among customers on the basis of the type of content, applications, services or devices which the customer uses.
Applications: Customers may use any lawful and commercially available application which they desire. Tri-County Telephone does not normally monitor the contents of the traffic or applications of the customers and undertakes no obligation to monitor or investigate the lawfulness of any specific application used by a customer. Tri-County Telephone will only take steps regarding an application-specific behavior by a customer if there is a reasonable belief that the application will cause harm to Tri-County Telephone’s network or is unlawful, including, but not limited to, violating intellectual property rights.
Devices: A customer may use any lawful, compatible type-accepted and commercially available device which they desire on the network provided by Tri-County Telephone, as long as such device does not harm the network and is not unlawful.
Security: Tri-County Telephone undertakes no obligation to monitor or protect customer traffic from spam, viruses, denial of service attacks or other malicious, unlawful or unwarranted activities. Tri-County Telephone does not guarantee that it can protect customers from any or all security breaches. The customer is using this service at its own risk. Customers are cautioned to purchase their own spam filtering and antivirus software from commercial vendors to meet their needs.
The service provided is an asymmetrical service consisting of fiber optic and copper digital facilities. Package speeds noted in Figure 1-1 are actual obtained speeds during testing. Performance outside Tri-County Telephone’s network may vary. As such, Tri-County Telephone cannot guarantee performance across a third party’s network.
Data was obtained via internal company testing. Throughput was measured with a third party’s external OOKLA based speed test application. As well, throughput was measured across TCT’s network utilizing an IPERF client and server. Latency was tested with standard network tools across TCT’s network.
All pricing and fees for the listed levels of service provided by Tri-County Telephone can be found at https://tctelco.net/.
As a general statement, Tri-County Telephone does not usually employ inspection of network traffic. Tri-County Telephone does retain and store certain traffic information for time periods required by federal and state law, including, but not limited to, the identity of the customer using a particular IP address during a specific period of time. Tri-County Telephone does assist law enforcement and provides traffic information that it may have available to it when requested pursuant to the Communications Assistance for Law Enforcement Act, the Foreign Intelligence Surveillance Act and other applicable national and state security and criminal statutes.
TRI-COUNTY TELEPHONE DOES NOT COLLECT, STORE OR USE TRAFFIC INFORMATION TO PROFILE ITS CUSTOMERS IN ORDER TO SELL ADDITIONAL SERVICES TO THEM OR FOR NON-NETWORK MANAGEMENT PURPOSES.
If a customer has complaints about the service, they are urged to contact firstname.lastname@example.org A customer always has the right to file a complaint with the Federal Communications Commission at www.fcc.gov.
RESERVATION OF RIGHTS/AMENDMENTS
In the event of any conflict between material found on other links on Tri-County Telephone’s web site and this policy, the more specific terms at the other links shall control.
Tri-County Telephone may modify this policy and other policies it has linked for the customer from time to time at its discretion. Notice of such changes will be posted on this web site. However, individual notice to customers, content providers, application providers, service providers or device providers by any means whatsoever shall not be provided unless specifically required to by federal or state law. Notice of changes will be provided in advance normally upon a thirty day basis. However, Tri-County Telephone reserves the right to use a shorter notice period when circumstances so warrant.